1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make transactions, or contact us for support. This includes personal information like your name, email address, phone number, and financial information necessary to provide our services.
2. How We Use Your Information
- To provide, maintain, and improve our financial services
- To process transactions and send related information
- To send technical notices, updates, and security alerts
- To respond to your comments, questions, and customer service requests
- To comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving our users.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Data portability rights where applicable
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at our contact page or email us at privacy@velcro.com.